FAQs
🛍️ Ordering & Products
Q: How do I place an order?
A: Choose a jacket, pick your size, add to cart, and pay securely at checkout.
Q: Do you offer different sizes and styles?
A: Yes — many styles and a wide size range. Each product page includes fit details.
Q: Can I modify or cancel my order after placing it?
A: Contact us as soon as possible. If the item hasn’t shipped, we’ll assist you.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship within Germany only.
Q: How long does delivery take?
A:
• Processing: 1–2 business days
• Delivery: 2–5 business days
Tracking information is shared when your order is dispatched.
Q: My order arrived damaged or incorrect — what do I do?
A: Reach out to us within 48 hours with photos and we’ll fix the issue quickly.
💳 Payments
Q: What payment methods do you accept?
A: Debit/Credit Cards and Cash on Delivery (Germany only).
Q: Is my payment secure?
A: Absolutely — we use encrypted and secure checkout systems.
Q: What currency will I be charged in?
A: All payments are processed in Euro (€).
🔁 Returns, Refunds & Exchanges
Q: What is your return policy?
A: Returns are accepted within 7 days of delivery, unused and in original condition with tags.
Sale/clearance items may not qualify unless defective.
Q: When will I receive my refund?
A: Within 5–10 business days after the return is inspected and approved.
Q: Do you offer exchanges?
A: Yes, for size issues or faulty items (depending on stock availability).
📍 Contact & Company Details
Trade Name: Slizz, Inc
Phone: +49 40 76543210
Email: support@slizz.store
Physical Address: Neuer Wall 80, 20354 Hamburg, Germany
Business Hours: Monday – Friday | 09:00 – 18:00 CET